Refund Policy

1. Returns and Exchanges

We want you to be completely satisfied with your purchase from The Napa Table. If for any reason you are not satisfied, we offer returns and exchanges within 30 days of the purchase date. Please note that certain items may be non-returnable or non-refundable, such as personalized or custom-made products.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase is required.

3. Return Process

To initiate a return or exchange, please contact our customer support team at hello@thenapatable.com. They will guide you through the process and provide you with a return authorization number. Please include this number on the return package.

4. Refund Options

Once we receive the returned item and verify its condition, we will process your refund. You may choose to receive a refund in the original form of payment or as store credit, which can be used for future purchases at The Napa Table.

5. Return Shipping

The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the availability of the product.

7. Non-Refundable Items

Certain items are non-refundable, including but not limited to gift cards, downloadable products, and perishable goods. Please check the product description or contact our customer support team for more information.

8. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.